Vision is an all-in-one OSS/BSS platform for broadband providers, built by Fibersmith Software Solutions. Vision combines billing, CRM, ticketing, inventory, network monitoring, and field operations in a single system where every function draws on the same underlying data.

Vision by Fibersmith is built for broadband providers that build, operate, and bill for their own networks — including cooperatives, municipal networks, ILECs, greenfield providers, and fiber, wireless or hybrid providers. Vision supports providers at a range of sizes, from early-stage buildouts to established operations managing tens of thousands of subscribers.

Most OSS/BSS platforms are account-based, organizing data around the customer record. Vision by Fibersmith is location-based: the verified service address is the primary record, and subscribers, services, hardware, and work history attach to that address. The practical difference shows up during subscriber turnover — when one customer moves out and another moves in, the location keeps its full service and installation history instead of starting over. Vision is also sold as a complete platform at a single price rather than as separately licensed modules.

Yes. Fibersmith Vision supports fixed wireless, fiber, and coax networks, including hybrid environments. A provider that built a fixed wireless network and later added fiber can manage both in Vision as a single operation — one subscriber base, one billing system, one set of network records — rather than running parallel platforms or migrating off wireless to adopt fiber.

Implementing Vision by Fibersmith typically takes 60 to 120 days, starting with modeling a provider's existing business processes into Vision's workflow engine, then migrating subscriber, service, and network data from their current systems. Each implementation is led by a Vision team that works alongside the provider through data import, workflow configuration, and go-live.